eOfficeMgr

eOfficeMgr provides hosting technical support free of charge for the first 90 days following a new hosted customer's start date for all requests except changes to original setup instructions. After that, all requests will be charged at the current rate.

Applications support may be provided by eOfficeMgr or your CPA, consultant, etc. When eOfficeMgr provides applications support, all requests are charged at the current rate.

It is very important to capture any error message you see while working on the remote server. When you see an error message, hold down the Alt key on your keyboard and while doing so, press the Print Screen key. Then open a new WordPad document and press the Ctrl and "v" keys. That should place a copy of the error message in the document. Save the document and then e-mail or print and fax it to your support person. If you can't capture an image of the error message, then write down every word of the message and e-mail or fax that to your support person.

Connectivity - Issues logging onto or off the remote server.

Printing - Issues that prevent you from printing correctly.

Application - Issues related to some function within your applications.

Information - Questions about the hosting service.

To avoid support charges, read the applicable section(s) at the links above to try to resolve issues without calling support. If you are unable to resolve the issue, call your primary contact for hosted services, usually your consultant or CPA.

If you don't find the answer to your issue, please e-mail eOfficeMgr Support at support@eofficemgr.com

If you have an emergency and are unable to reach your primary contact in your required time frame call eOfficeMgr at (480) 607-9030. Support charges may apply.